The short version
Apothify ships within the United States only via USPS and UPS. Orders placed before 3 PM PST on a business day ship the same business day, subject to payment approval, address verification, inventory availability, and compliance review. Free USPS Priority Mail on orders over $150. A tracking number is emailed when your package ships and you can look up the order any time at apothify.com/track.
Where we ship
Apothify ships to physical addresses within the fifty United States, the District of Columbia, and APO, FPO, and DPO military addresses. We do not ship to PO boxes for UPS services. We do not ship internationally at this time. We do not ship to addresses in U.S. territories (Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and the Northern Mariana Islands) at this time.
Shipping methods and rates
Shipping options shown at checkout are the methods available for your address and the items in your cart. Typical options are:
- USPS Priority Mail (1 to 3 business days transit). Free on orders over $150 subtotal. Flat rate on smaller orders.
- UPS 2nd Day Air (2 business days transit). Available at checkout. Rate calculated by ZIP and weight.
- UPS Next Day Air (1 business day transit). Available at checkout. Rate calculated by ZIP and weight.
UPS services run Monday through Friday business days only and do not deliver on Saturdays, Sundays, or U.S. federal holidays. USPS delivers Monday through Saturday.
Order cutoff and processing
Orders placed before 3 PM PST on a business day ship the same business day if all of the following are true: payment is approved, the shipping address is verified, all items are in stock, and the order clears compliance review. Orders placed after 3 PM PST, on weekends, or on U.S. federal holidays ship the next business day.
"Business day" means Monday through Friday excluding U.S. federal holidays (New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day).
Transit time vs delivery date
The transit window shown for each method is the carrier's standard window after pickup, not a guarantee. Carriers occasionally experience delays due to weather, peak season volume, or operational issues. The order date and the ship date are not the same. Use the tracking link in your shipment email or the order tracker for the most current status.
Tracking
When your package ships, a confirmation email is sent to the email on the order with the carrier name, the tracking number, and a tracking link. You can also look up your order any time at apothify.com/track using the order number from your confirmation email and the email address on the order.
Manual payment timing
Check and money order shipments are released after the payment clears. This typically adds 10 to 14 business days from the order date to allow for mail delivery, verification, deposit, and bank clearing. Card, ACH, Cash App, and crypto payments do not have this delay.
Address verification
Apothify reserves the right to hold an order until the shipping address is verified. We use standard address validation against USPS and UPS address databases. If the address you entered does not validate, we will email you to confirm the correct address. Orders held for address verification do not begin transit until the address is confirmed.
Compliance review
Every order goes through a brief compliance review before shipment. This review covers age confirmation, the research use acknowledgments accepted at checkout, watchlist screening, and the product mix in the order. The vast majority of orders clear within minutes. If a review takes longer or if Apothify needs additional information, we will email you. Apothify may cancel any order at its discretion based on this review and will refund the full payment to the original method if it does.
Restricted destinations
Apothify reserves the right to refuse shipment to any address that is known to be associated with fraud, that has been the source of prior chargeback or delivery disputes, or that appears on a screening list maintained by Apothify or its payment processor.
Risk of loss
Risk of loss passes to you when the carrier scans the package as delivered. If a shipment is damaged on arrival, incorrect, or marked delivered but not received, the process and time windows for filing a claim are described in the Refund Policy.
Multiple shipments
If an order contains items shipping from different warehouses, the order may arrive in more than one package and on different dates. Each shipment has its own tracking number, and each tracking email is sent separately. You are not charged additional shipping for split shipments.
Signature and delivery instructions
Most shipments do not require a signature. High value shipments may be sent with signature required at the carrier's or Apothify's discretion. You may add delivery instructions in the notes field at checkout. Apothify cannot guarantee that the carrier will honor any specific delivery instruction.
Changes to a shipping address
Address changes are possible before the order enters processing. Email support@apothify.com with the order number and the new address as soon as possible. Once a label is printed, the carrier controls the address and Apothify cannot redirect the package.
Updates to this policy
Apothify may update this policy from time to time. The version stamp at the top of this page reflects the current version. The version in effect for any given order is the version you accepted at checkout for that order.
Contact
Shipping questions should be directed to support@apothify.com with the order number from your confirmation email.
NoteThis page is provided for information only. It is not legal advice. If you have a specific legal question, consult an attorney licensed in your jurisdiction.
